Alladin99 Privacy Policy – Malaysian Member Data Protection

1 Introduction & Scope of Privacy Policy

Alladin99 is an online entertainment platform operating for the Malaysian market. We understand that our members' trust in this platform is our most valuable asset, and that trust begins with transparent, responsible, and secure handling of personal data. This Privacy Policy is designed to give you a clear and comprehensive understanding of alladin99's data management practices.

This Privacy Policy applies to all information collected by alladin99 across all channels — including the main alladin99 web platform, mobile applications (where available), email communications, Live Chat interactions, WhatsApp, and any other channels operated by alladin99. It covers all user categories — from visitors browsing the alladin99 website without an account to active members who play regularly and VIP members.

Alladin99 complies with Malaysia's Personal Data Protection Act 2010 (PDPA), which governs how companies collect, process, and store personal data of individuals in Malaysia. All of alladin99's data handling practices are designed to meet or exceed the requirements set out under this legislation.

2 Types of Personal Data Collected

Alladin99 collects various types of data depending on the nature of your interaction with our platform. The following is a full overview of the data we may collect:

Alladin99 only collects data that is necessary for specific and legitimate purposes. We do not collect excessive data or data with no direct relevance to the provision of our services to you.

3 How alladin99 Uses Your Data

Personal data collected by alladin99 is used solely for legitimate and specific purposes. Below is a full explanation of how your data is used:

• Account management: Your data is used to create, verify, and manage your alladin99 account — including the login process, password recovery, and identity verification where required.
• Transaction processing: Your financial information is required to process deposits via Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, FPX Maybank2u, CIMB Clicks and other Malaysian payment methods, as well as to securely and accurately process your winnings withdrawals.
• Service delivery: Your gaming history and preferences allow alladin99 to personalise your experience — including relevant game recommendations, suitable promotional offers, and an optimised interface display.
• Service communications: alladin99 uses your contact information to send important account notifications, security alerts, terms updates, and transaction information you need to be aware of.
• Security and fraud prevention: Your technical data and activity history help alladin99's security systems identify and prevent fraudulent activity, money laundering, and platform abuse.
• Legal compliance: alladin99 may need to process your data to fulfil legal obligations, including anti-money laundering (AML) compliance requirements and reporting obligations to the relevant authorities when required under Malaysian law.
• Platform improvements: Aggregate usage data (containing no individually identifiable information) is used by alladin99 to analyse usage patterns and inform product improvement decisions.
• Responsible gaming: Your gaming history allows alladin99 to identify gameplay patterns that may be of concern and reach out to you with appropriate support resources when needed.

4 Data Storage & Security

Alladin99 continuously invests in the latest security infrastructure to keep your data protected from all threats at all times. The following are the key security measures we have in place:

• 256-bit SSL Encryption: All data transmitted between your web browser or application and alladin99's servers is protected by 256-bit Secure Socket Layer (SSL) encryption — the same industry standard used by leading Malaysian banks such as Maybank and CIMB to secure their customers' online transactions.
• Stored data encryption: Sensitive data such as passwords, identity card information, and payment details stored in alladin99's database are encrypted using strong encryption algorithms. Passwords are never stored in plain text.
• Multi-layered access controls: Only authorised alladin99 staff with a legitimate business need are permitted to access member data. All such access is monitored, logged, and reviewed on a regular basis.
• 24/7 monitoring: alladin99's security systems continuously monitor platform activity 24 hours a day to detect and respond to any security threats or unauthorised access attempts.
• Data retention period: alladin99 retains members' personal data for as long as your account remains active, and for as long as required after account closure to fulfil legal obligations and resolve any related disputes. Data will be securely deleted once it is no longer needed.

While alladin99 takes all reasonable steps to protect your data, no security system in the world can be guaranteed 100% foolproof. You also play an important role in keeping your own account secure — always use a strong, unique password for your alladin99 account and never share your login credentials with anyone.

5 Data Sharing & Disclosure to Third Parties

Alladin99 does not sell, rent, or disclose member personal data to third parties for their own marketing purposes. However, there are limited situations where alladin99 may need to share data with other parties for legitimate operational purposes:

• Payment service providers: To process deposits and withdrawals via Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, FPX, and other Malaysian payment methods, alladin99 is required to share the necessary transaction information with these service providers. Such data sharing is limited strictly to the information needed to complete the transaction.
• Game providers: Third-party game providers such as Evolution Gaming and Pragmatic Play may receive the session data required to operate games on the alladin99 platform. This data does not include your financial information or full identity details.
• Legal authorities: alladin99 may be required to disclose member data to law enforcement agencies, courts, or Malaysian government authorities when mandated by law or a valid court order. In such circumstances, alladin99 will only disclose the minimum data necessary.
• Fraud investigators: In cases of suspected fraud or money laundering, alladin99 may share relevant information with anti-fraud bodies or enforcement agencies responsible for investigating such cases.

6 Cookies & Tracking Technologies

The alladin99 platform uses cookies and related tracking technologies to enhance the user experience, analyse platform usage, and maintain account security. The following are the types of cookies used by alladin99:

• Essential cookies (required): These cookies are essential for the alladin99 platform to function properly. They manage your login session, store your language preferences, and ensure transaction security. Without these cookies, you will not be able to use the core functions of the alladin99 platform.
• Analytics cookies: These cookies help alladin99 understand how members use the platform — including the most frequently visited pages, time spent, and navigation flows. This information is collected in aggregate form and used solely to improve the alladin99 user experience.
• Preference cookies: These cookies store your preferences such as favourite games, display settings, and interface choices. They allow alladin99 to deliver a more personalised experience each time you log in.
• Security cookies: These cookies are used by alladin99's security systems to detect suspicious activity, prevent unauthorised access, and protect your account from cyber threats.

Most modern web browsers allow you to manage cookie settings through your browser preferences. However, blocking essential cookies may affect the functionality of the alladin99 platform. Continued use of the alladin99 platform is considered your consent to the use of cookies in accordance with this policy.

7 Financial Data & Payment Security

Your financial information is among the most sensitive data we hold, and alladin99 takes that responsibility seriously. Here is how alladin99 handles member financial data:

• All deposit and withdrawal transactions via Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, FPX Maybank2u, and CIMB Clicks are processed through secure, encrypted payment channels. alladin99 does not store your full e-wallet details or online banking login credentials.
• Your complete transaction history on alladin99 — including all deposits, withdrawals, wins, and losses — is stored securely and accessible only by you through your secure account login, or by authorised alladin99 staff when required for technical support or legal compliance purposes.
• The Know Your Customer (KYC) process carried out by alladin99 — including verification of your name, phone number, and payment method — is a security measure that protects you from fraud and ensures your winnings are paid out to you alone.
• Alladin99 will never ask members for their PIN, e-banking password, or OTP through any communication channel. If you receive such a request from anyone claiming to represent alladin99, please report it to our support team immediately, as it is a fraudulent attempt.

8 Your Rights Regarding Personal Data

As an alladin99 member and as an individual protected under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by alladin99:

To exercise any of the above rights, please contact the alladin99 support team via Live Chat or email at support@alladin99.xyz. alladin99 will process your request within a reasonable timeframe and will inform you of the action taken. For complex requests, the maximum processing period is 30 days from the date the request is received.

9 Child Data Protection

Alladin99 takes the protection of children and minors extremely seriously. Our platform is strictly for individuals aged 18 and above, and we take active measures to prevent underage access to our services.

• Alladin99 does not intentionally collect personal data from individuals under the age of 18. If we discover that a minor's data has been collected inadvertently, we will take immediate steps to delete that data and close the associated account.
• The alladin99 registration process requires age verification, and we reserve the right to request documentary proof of age at any time if there is any doubt about a member's eligibility.
• If you become aware that a minor has registered an alladin99 account, please contact us immediately at support@alladin99.xyz so that we can take prompt action.

10 alladin99 Privacy Policy Amendments

Alladin99 reserves the right to amend or update this Privacy Policy at any time in response to changes in business practices, technology, or applicable legal requirements. The following applies with respect to amendments to this policy:

• Any amendments to alladin99's Privacy Policy will take effect upon publication of the updated version on this page. The "Updated" date at the top of the page will always reflect the most current version.
• For significant amendments that may materially affect your privacy rights, alladin99 will endeavour to notify affected members via email or in-platform notification at least 14 days before the changes take effect.
• Your continued use of the alladin99 platform after any amendments take effect constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay up to date with the latest changes.
• If you do not agree with any amendments to this Privacy Policy, you have the right to close your alladin99 account by contacting our support team and requesting the deletion of your personal data in accordance with the rights set out in Section 8 above.

11 Contact alladin99 About Privacy

If you have any questions, concerns, or complaints regarding how alladin99 handles your personal data, or wish to exercise any of your privacy rights, please contact us through the following channels:

• Privacy Email: support@alladin99.xyz — for formal written enquiries regarding your personal data and privacy rights. alladin99 will respond within 3 business days.
• 24/7 Live Chat: Contact the alladin99 support team directly via the Live Chat function within the platform for general privacy enquiries. Responses are typically received within minutes.
• WhatsApp: Bahasa Malaysia-speaking alladin99 support agents are available via WhatsApp to assist you with any data privacy or platform usage enquiries at any time.

All privacy-related complaints will be taken seriously and resolved within a reasonable timeframe. alladin99 is committed to addressing any privacy concerns in a fair, transparent manner and in accordance with applicable Malaysian data protection laws.